3 Easy to implement tips on how to improve your Customer Service

Happy Sunday! Welcome back to SUNDAYS & BUSINESS, this week featuring David Korn from Clover consulting, with 3 easy to implement tips on customer service!

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Provide clarity and certainty

When your clients engage with you, they are looking for two things: Clarity and certainty. Provide them with clarity by keeping them well informed during the process; provide certainty by delivering (ideally above) what you promised.

Be convenient

There is one thing consumers in every category always appreciate: Convenience.

Be there for them when they need it and provide the benefits they want.

Convenience will always beat price when it comes to purchasing objections.

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Communicate in a timely manner

As simple as it sounds, the easiest way to improve is to literally answer the phones and respond to emails in a timely matter. You might not always be able to solve their problem right away, but the fact that you've responded will make them feel valued.

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